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WORRY-FREE BOOKINGS™
TERMS & CONDITIONS

REIMBURSEMENT WORDING V1.1
We provide a 100% reimbursement of your booking value minus our Worry-Free Booking™ fee if an unforeseen illness or health condition should occur up to 14 days prior to Your Arrival date or during Your Stay that prevents You from Attending or completing Your Booking. In addition, You have up to 30 days after Your departure date to apply for Your reimbursement. Evidence such as a Doctor's note of the illness or health condition is required for Your reimbursement.

Worry-Free Bookings™ is not an insurance policy. It is an extension of Our standard Terms & Conditions of sale and trade. You purchase an upgrade to Our standard policies to include the following defined circumstances as outlined below:

WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR
PROOF REQUIRED
ILLNESS INCLUDING COVID-19 INFECTION


If You or a member of Your Immediate Family comes down with an illness, which includes a COVID-19 infection, 14 days or less before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group contracts an illness that prevents You from completing Your Booking, once You have checked in at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
DOCTOR'S NOTE REGARDING THE ILLNESS OR A POSITIVE COVID-19 TEST


The Doctor's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.

For a COVID-19 infection, the COVID-19 test must include the date and time the test was taken.
WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE
We DO NOT reimburse You for illness that You cannot prove by Doctor's note or COVID-19 test. We DO NOT reimburse You for illness if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse for animals.

We DO NOT reimburse for any travel restriction or government shutdown associated with COVID-19, or if You choose not to attend because You are concerned about contracting COVID-19.

WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR

ILLNESS INCLUDING COVID-19 INFECTION


If You or a member of Your Immediate Family comes down with an illness, which includes a COVID-19 infection, 14 days or less before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group contracts an illness that prevents You from completing Your Booking, once You have checked in at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

DOCTOR'S NOTE REGARDING THE ILLNESS OR A POSITIVE COVID-19 TEST


The Doctor's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.

For a COVID-19 infection, the COVID-19 test must include the date and time the test was taken.

WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE

The Doctor's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking. We DO NOT reimburse for pets or animals.

For a COVID-19 infection, the COVID-19 test must include the date and time the test was taken.

WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR

PRE-EXISTING MEDICAL CONDITION


Pre-existing medical condition means a physical or mental health condition, including a pregnancy complication, that You were aware at the time of the Booking that would not normally prevent You or a member of Your travel party from Attending the Booking, but has changed or worsened in nature to prevent You from Attending 14 days or less before Your Arrival date.

PROOF REQUIRED

DOCTOR'S NOTE CONFIRMING THE CHANGE IN THE PRE-EXISTING MEDICAL CONDITION


The Doctor's note must confirm the details of the pre-existing medical condition or pregnancy complication, the date it changed, and why it prevented You from Attending the Booking.

WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE

We DO NOT reimburse You if the medical guidelines for Your pre-existing condition would normally prevent You from Attending the Booking. In addition, We DO NOT reimburse for a normal pregnancy.
WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR
PROOF REQUIRED
PRE-EXISTING MEDICAL CONDITION


Pre-existing medical condition means a physical or mental health condition, including a pregnancy complication, that You were aware at the time of the Booking that would not normally prevent You or a member of Your travel party from Attending the Booking, but has changed or worsened in nature to prevent You from Attending 14 days or less before Your Arrival date.
DOCTOR'S NOTE CONFIRMING THE CHANGE IN THE PRE-EXISTING MEDICAL CONDITION


The Doctor's note must confirm the details of the pre-existing medical condition or pregnancy complication, the date it changed, and why it prevented You from Attending the Booking.
WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE
We DO NOT reimburse You if the medical guidelines for Your pre-existing condition would normally prevent You from Attending the Booking. In addition, We DO NOT reimburse for a normal pregnancy.
WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR
PROOF REQUIRED
ACCIDENT OR INJURY


If You or a member of Your Immediate Family suffers a physical accident or injury 14 days or less before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers a physical accident or injury that prevents You from completing Your Booking once You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
DOCTOR'S NOTE REGARDING THE ACCIDENT OR INJURY


The Doctor's note must confirm the details of the physical accident or injury, including the date it occurred, and that it prevents You from Attending the Booking.
WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE
We DO NOT reimburse You for physical accident or injury You cannot prove by Doctor's note. We DO NOT reimburse You for physical accident or injury if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse for animals.

WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR

ACCIDENT OR INJURY


If You or a member of Your Immediate Family suffers a physical accident or injury 14 days or less before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers a physical accident or injury that prevents You from completing Your Booking once You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

DOCTOR'S NOTE REGARDING THE ACCIDENT OR INJURY


The Doctor's note must confirm the details of the physical accident or injury, including the date it occurred, and that it prevents You from Attending the Booking.

WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE

WE DO NOT reimburse You for physical accident or injury You cannot prove by Doctor's note. We DO NOT reimburse You for physical accident or injury if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse for animals.
WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR
PROOF REQUIRED
IMMEDIATE RELATIVE FUNERAL OR DEATH


If You or a member of Your Immediate Family suffers an unexpected death 14 days or less before Your Arrival date, We express our condolences and You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers an unexpected death, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
A DEATH CERTIFICATE


A death certificate or other similar medical certificate.
WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE
We DO NOT reimburse You for the death of a person NOT within Your Immediate Family or in the travel group due to Attend the Booking. We DO NOT reimburse for the death of an animal or pet.

We DO NOT reimburse for any deaths caused by a Communicable Disease, pandemic, or epidemic with the exception of deaths of Immediate Family members or Your travel group caused by a COVID-19 infection 14 days prior to Your Arrival date through to Your Departure date.

WORRY-FREE BOOKINGS™ REIMBURSES YOU FOR

IMMEDIATE RELATIVE FUNERAL OR DEATH


If You or a member of Your Immediate Family suffers an unexpected death 14 days or less before Your Arrival date, We express our condolences and You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers an unexpected death, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

A DEATH CERTIFICATE


A death certificate or other similar medical certificate.

WHAT WORRY-FREE BOOKINGS™ DOES NOT REIMBURSE

We DO NOT reimburse You for the death of a person NOT within Your Immediate Family or in the travel group due to Attend the Booking. We DO NOT reimburse for animals.

We DO NOT reimburse for any deaths caused by a Communicable Disease, pandemic, or epidemic with the exception of deaths of Immediate Family members or Your travel group caused by a COVID-19 infection 14 days prior to Your Arrival date through to Your Departure date.

Additional Terms and Conditions of a Worry-Free Booking™ Reimbursement
  • Any reason for a reimbursement must not have been known or reasonably foreseeable within 14 days prior to Your Arrival date or through the end of Your Departure date.

  • We DO NOT reimburse You if Your Booking is no longer wanted or needed.
 
  • We will not pay a reimbursement where Your Booking is cancelled or postponed by Us due to a government shutdown, act of terrorism, pandemic, adverse weather condition, wildfire, or other acts of God that prevents Us from providing Our services.  

  • You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any reimbursement requests.
 
  • You will be asked to provide supporting proof or evidence such as a Doctor's note at Your own expense, and a copy of the Booking confirmation; We DO NOT issue refunds where You cannot provide a Doctor's note or other sufficient supporting evidence and proof.
 
  • The maximum reimbursement value per person cannot exceed the total cost of the Booking. The maximum Booking value reimbursed by Us is $5,000 per person.
  • Reimbursements will be paid out using the following payment options including, but not limited to, credit card reimbursement, check, or direct ACH bank deposit. 
  • We DO NOT reimburse the Worry-Free Bookings™ Service Fee  
Other incidents where reimbursements will not be provided:
We DO NOT reimburse for non-Attendance of a Booking directly or indirectly associated with:
  • war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity, wildfire; acts of God, adverse weather condition, terrorism, Cyber Incident or Cyber Act; state property seizure; whether actual or perceived.    
  • failing to comply with any law of the land where Our services are rendered;  
  • any Booking originating from Cuba, Iran, North Korea, Sudan, or Syria;  
  • where exposed to any restriction (provision, sanction, law, prohibition) under the United States of America, and Our other operating countries, where Our services are rendered.
How to Apply for Reimbursement
Your reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.
As soon as You know You cannot Attend the Booking, between 14 days prior to Arrival date and up to 30 days after the Departure date, You can apply for a reimbursement.

To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these additional Worry-Free Bookings™ Terms and Conditions. Fill out the reimbursement application forms.

Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation and evidence including a Doctor's note, and then issues or denies the reimbursement to You. Reimbursements will be paid out using the following payment options including, but not limited to, credit card reimbursement, check, or direct ACH bank deposit.

Worry-Free Bookings™ Terms and Conditions apply during a time window of 14 days before Your arrival date up to 30 days after Your departure date. We do not reimburse the Worry-Free Bookings™ Service Fee.

If Your Booking is before the time period of 14 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.

You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.
THE WORRY-FREE BOOKINGS™ REIMBURSEMENT PROCESS

Worry-Free Booking™ Terms and Conditions Definitions
The following words and phrases have the meaning show below whenever they appear emphasized in bold text in this document:

Arrival – The date You arrive, or were scheduled to arrive, at the destination and use the pre-booked space booked with Us by You.

Attend/Attending – Participate in, take part in, use, or be present at the destination.

Booking – The destination property where You scheduled Your stay with Us for a duration of time, made by phone or online.

Communicable Disease – An infectious disease that is transmissible by contact with infected individuals or their bodily discharges or fluids, by contact with contaminated surfaces or objects or by ingestion of contaminated food or water, which causes quarantines, government shutdowns or travel limitations and restrictions.

Departure – The date You are to leave the destination of the pre-booked service(s) transacted with Us by You.

Doctor – A qualified medical practitioner who holds an advanced degree and is licensed to practice medicine and is licensed with a recognized professional organization. A doctor cannot be You or a member of Your family.

Immediate FamilyYour parents, grandparents, brothers and sisters, spouse or partner, children and stepfamily. Animals and pets are excluded.

We/Us/Our – We are the Booking agent with whom You made the Booking.

Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service – In this instance, the organization who has the legal responsibility to assess and pay a reimbursement for the failure of the service, against whom You have a right of reimbursement.

You/Your/Yourself – A person who has made a Booking alone or as part of a travel group or travel party with Us.

IMPORTANT: Any translation of this document from English is for assistance and information only. If a reimbursement claim is requested the English language version shall be the basis of settlement. All aspects of this document are subject to US law and the jurisdiction of the US courts.

Worry-Free Bookings™ is not an insurance policy. It is a reimbursement service You purchase to upgrade Our existing policies to include the additional Terms and Conditions outlined in this document.

Version 1.1. 2021 All Rights Reserved.

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