worry free bookings logo

REDUCE THE COST WHEN A GUEST CANCELS UNEXPECTEDLY


Worry-Free Bookings™

Protect Your Hotel From Last Minute Cancellations

DUE TO ILLNESS INCLUDING COVID-19 INFECTION, INJURY, DEATH, OR PRE-EXISTING MEDICAL CONDITION


A last-minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your business can reduce the fear of losing money because your guest has to unexpectedly cancel their travel plans last minute due to an illness, COVID-19 infection, injury, or death of an immediate family member.
worry free bookings logo

REDUCE THE COST WHEN A GUEST CANCELS UNEXPECTEDLY


Worry-Free Bookings™

Protect Your Hotel From Last Minute Cancellations

DUE TO ILLNESS INCLUDING COVID-19 INFECTION, INJURY, DEATH, OR PRE-EXISTING MEDICAL CONDITION


A last-minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your business can reduce the fear of losing money because your guest has to unexpectedly cancel their travel plans last minute due to an illness, COVID-19 infection, injury, or death of an immediate family member.

SEE WORRY-FREE BOOKINGS™ IN ACTION: 


71%

was the cancelation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancelation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

71%

was the cancelation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancelation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

TAKE AWAY THE WORRY


Peace of Mind for Your Traveler and for Yourself

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% reimbursement of their original booking value any time up to 14 days before the departure date or up to 30 days after.

The guest receives a 100% refund back to their credit card minus the Worry-Free Booking™ fee reimbursed by us on your behalf and your business gets paid the original booking amount via a check!

Retail add-ons and any other taxes and fees are included in the 100% reimbursement. 

TAKE AWAY THE WORRY


Peace of Mind for Your Traveler and for Yourself

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% reimbursement any time up to 14 days before the departure date or up to 30 days after.

The guest receives a 100% reimbursement back to their credit card reimbursed by Worry-Free Bookings™ on your behalf and your business gets paid the original booking amount via a check!

Retail add-ons and any other taxes and fees are included in the 100% reimbursement.

PROTECT YOURSELF FROM LOST REVENUE


Save Time & Reduce Refund Exposure

Reduce the headache of refunding cancelled bookings out of your own pocket or managing the administration of refund processing, since the entire refund or reimbursement process is handled by Worry-Free Bookings™. This helps reduce back and forth phone calls or emails with the guest during the cancellation process.

NO ADDITIONAL COST


Worry-Free Bookings™ Costs You Nothing and Saves Your Business Money!

Worry-Free Bookings™ is a warranty service product that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays 10% of the total reservation cost to make their reservation a Worry-Free Booking™. There is no added cost to your business.

Once the guest has paid the additional 10% to make their reservation a Worry-Free Booking™, your business can rest easy knowing that Worry-Free Bookings™ will reimburse both you and your guest if a cancelation occurs 14 days before the booking arrival date due to illness, injury, death or other health condition. 

ENCOURAGE MORE DIRECT BOOKINGS


Reduce Expensive OTA Commission Fees

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge an additional 10% for travel protection.

Level the playing field and encourage more direct bookings by offering Worry-Free Bookings™ on your website and ResNexus online booking engine.

PROTECT YOURSELF FROM LOST REVENUE


Save Time & Reduce Refund Exposure

Reduce the headache of refunding cancelled bookings out of your own pocket or managing the administration of refund processing, since the entire refund or reimbursement process is handled by Worry-Free Bookings™. This helps reduce back and forth phone calls or emails with the guest during the cancellation process.

NO ADDITIONAL COST


Worry-Free Bookings™ Costs You Nothing and Saves Your Business Money!

Worry-Free Bookings™ is a warranty service product that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays a non-refundable 10% fee of the total reservation cost to make their reservation a Worry-Free Booking™. Since the guest pays the fee, there is little to no additional cost to your business.

Once the guest has paid the additional 10% to make their reservation a Worry-Free Booking™, your business can rest easy knowing that Worry-Free Bookings™ will reimburse both you and your guest if a cancelation occurs 14 days before the booking arrival date due to illness, injury, death or other health condition. 

ENCOURAGE MORE DIRECT BOOKINGS


Reduce Expensive OTA Commission Fees

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge an additional 10% for travel protection.

Level the playing field and encourage more direct bookings by offering Worry-Free Bookings™ on your website and ResNexus online booking engine.

WORRY-FREE BOOKINGS™ PROVIDES REIMBURSEMENTS FOR UNEXPECTED CANCELLATIONS DUE UNEXPECTED ILLNESS OR HEALTH CONDITIONS FOR BOTH YOUR BUSINESS AND YOUR GUEST

GIVE TRAVELERS CONFIDENCE WHEN BOOKING


Reduce the Worry About a COVID-19 Infection

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your guest will get a 100% reimbursement of their original booking amount if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or less before their arrival date that prevents them from attending their booking. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test
black woman with mask feeling head
kid getting a COVID-19 test by doctor

PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS


Take the Worry Out of Getting Sick

It's part of the hospitality business: guests cancelling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select Worry-Free Bookings™ and they will receive a 100% reimbursement for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans

ENJOY MORE PEACE OF MIND


One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn

There are many last-minute changes that happen in life. With Worry-Free Bookings™, your guest can rest easier knowing that they can receive a 100% reimbursement due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).  

NOTE: The guest's pre-existing medical condition must have not normally prevented them from being able to attend their Worry-Free Booking™ when making their reservation. Worry-Free Bookings™ does not reimburse for a normal pregnancy.

Required for Reimbursement:
A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling

MAKE A BAD EXPERIENCE BETTER


Reduce the Pain of an Unexpected Accident or Injury

Help make unexpected accidents and injuries a little less painful. With Worry-Free Bookings™, your guest will get a 100% reimbursement if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
-Doctor's note confirming the accident or injury required a change to travel plans

SUPPORT IN EVEN THE WORST OF TIMES


One Less Burden, During Your Time of Loss

While it's not something anyone wants to think about, death can happen at any time. With Worry-Free Bookings™, your guest will get a 100% reimbursement in the event of an unexpected death of an immediate family member that occurs 14 days or less before their arrival date that prevents them from attending or completing their booking.

And yes, Worry-Free Bookings™ does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or less before their arrival date.

Required for Reimbursement:
Death certificate or other similar medical certificate

GIVE TRAVELERS CONFIDENCE WHEN BOOKING


Reduce the Worry About a COVID-19 Infection

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your guest will get a 100% reimbursement if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or less before their arrival date that prevents them from attending their booking. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test

PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS


Take the Worry Out of Getting Sick

It's part of the hospitality business: guests cancelling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select Worry-Free Bookings™ and they will receive a 100% reimbursement for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans

ENJOY MORE PEACE OF MIND


One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn

There are many last-minute changes that happen in life. With Worry-Free Bookings™, your guest can rest easier knowing that they can receive a 100% reimbursement due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).

NOTE: The guest's pre-existing medical condition must have not normally prevented them from being able to attend their Worry-Free Booking™ when making their reservation. Worry-Free Bookings™ does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling

MAKE A BAD EXPERIENCE BETTER


Reduce the Pain of an Unexpected Accident or Injury

Help make unexpected accidents and injuries a little less painful. With Worry-Free Bookings™, your guest will get a 100% reimbursement if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans

SUPPORT IN EVEN THE WORST OF TIMES


One Less Burden, During Your Time of Loss

While it's not something anyone wants to think about, death can happen at any time. With Worry-Free Bookings™, your guest will get a 100% reimbursement in the event of an unexpected death of an immediate family member that occurs 14 days or less before their arrival date that prevents them from attending or completing their booking.

And yes, Worry-Free Bookings™ does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or less before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate

WORRY-FREE BOOKINGS™ PARTNERS WITH RESNEXUS PROPERTY MANAGEMENT SOFTWARE
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MEET OUR EXCLUSIVE PARTNER


ResNexus
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MEET OUR EXCLUSIVE PARTNER

ResNexus

The Worry-Free Bookings™ Reimbursement Process:


If the guest is unable to attend their booking due to an unforeseen illness or health condition listed in the Worry-Free Bookings™ Terms & Conditions, they can apply for a 100% reimbursement of their original booking amount within 14 days before the booking or up to 30 days after by just following these 3 easy steps. The best part? Worry-Free Bookings™ through the ResNexus online booking engine handles the whole process for you, saving you time and hassle.

The Worry-Free Bookings™ Reimbursement Process:


If the guest is unable to attend their booking due to an unforeseen illness or health condition listed in the Worry-Free Bookings™ Terms & Conditions, they can apply for a 100% reimbursement within 14 days before the booking or up to 30 days after by just following these 3 easy steps. The best part? Worry-Free Bookings™ through the ResNexus online booking engine handles the whole process for you, saving you time and hassle.

STEP 1


Click the Worry-Free Booking™ Link in the Confirmation Email


The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the automatic confirmation email provided by ResNexus's property management software and follow the instructions.

The guest then reviews the booking and contact information. This information helps keep the application process fast and smooth.

STEP 2


Select the Reimbursement Reason and Upload Evidence


The guest selects the illness or health condition reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and upload a doctor's note, positive COVID-19 test, or death certificate.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request. 

STEP 3


Guest Gets a Credit Card Reimbursement, Your Business Gets a Check


Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement directly back onto their credit card within 72 hours.

ResNexus handles the reimbursement process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount via a check from Worry-Free Bookings™.
The bottom line–we make the reimbursement process seamless and easy.

The result? A very high level of customer satisfaction from both your business and your guest.

TO START USING WORRY-FREE BOOKINGS™, VISIT RESNEXUS.COM

STEP 1


Click the Worry-Free Booking™ Link in the Confirmation Email


The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the automatic confirmation email provided by ResNexus's property management software and follow the instructions.

The guest then reviews the booking and contact information. This information helps keep the application process fast and smooth.

STEP 2


Select the Reimbursement Reason and Upload Evidence


The guest selects the illness or health condition reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and upload a doctor's note, positive COVID-19 test, or death certificate.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request. 

STEP 3


Guest Gets a Credit Card Reimbursement, Your Business Gets a Check


Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement directly back onto their credit card within 72 hours.

ResNexus handles the reimbursement process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount via a check from Worry-Free Bookings™.

The bottom line–we make the reimbursement process seamless and easy.

The result? A very high level of customer satisfaction from both your business and your guest.

TO START USING WORRY-FREE BOOKINGS™, VISIT RESNEXUS.COM

MORE INFORMATION ABOUT WORRY-FREE BOOKINGS™

Worry-Free Bookings™ is Not Insurance


For a small fee, Worry-Free Bookings™ enhances the policies or terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition.

Worry-Free Bookings™ is an optional protection service, although some property's may require it on every booking as part of their standard terms and conditions.

Worry-Free Bookings™ extends your property's standard policies to reimburse the guest 100% of the booking total for last minute cancellations due to:

- Illness / Injury
- COVID-19 Infection
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member

Worry-Free Bookings™ Requires Proof of Illness or Health Condition


When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate

Want Your Property Management Software to offer Worry-Free Bookings™?


Worry-Free Bookings™ works with hotels, bed and breakfasts, vacation rentals, campgrounds and other accommodation businesses to enhance their existing cancellation terms and conditions.

Worry-Free Bookings™ is currently offered exclusively through ResNexus Software.

Would you like suggest another property management software to become a partner with Worry-Free Bookings™?

For more information about adding Worry-Free Bookings™ contact us!
 

FOR MORE DETAILS ABOUT WORRY-FREE BOOKINGS™ SEE OUR

Worry-Free Bookings™ is Not Insurance


For a small fee, Worry-Free Bookings™ enhances the policies or terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition.

Worry-Free Bookings™ is an optional protection service, although some property's may require it on every booking as part of their standard terms and conditions. 

Worry-Free Bookings™ extends your property's standard policies to reimburse the guest 100% of the booking total for last minute cancelations due to:

- Illness / Injury
- COVID-19 Infection
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member

Worry-Free Bookings™ Requires Proof of Illness or Health Condition


When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate

Want Your Property Management Software to offer Worry-Free Bookings™?


Worry-Free Bookings™ works with hotels, bed and breakfasts, vacation rentals, campgrounds and other accommodation businesses to enhance their existing cancellation terms and conditions.

Worry-Free Bookings™ is currently offered exclusively through ResNexus Software.

Would you like suggest another property management software to become a partner with Worry-Free Bookings™?

For more information about adding Worry-Free Bookings™ contact us! 
THE WORRY-FREE BOOKINGS™ REIMBURSEMENT PROCESS

52%

of business travelers are likely to cancel existing travel plans with no intent to reschedule.
*https://www.ahla.com/sites/default/files/Business%20Travel%20One%20Pager%208.25.21.pdf

FOR MORE DETAILS ABOUT WORRY-FREE BOOKINGS™ SEE OUR