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REDUCE THE COST WHEN A GUEST CANCELS UNEXPECTEDLY

Worry-Free Bookings™

Protect Your Hotel From Last Minute Cancellations

DUE TO ILLNESS INCLUDING COVID-19 INFECTION, ADVERSE WEATHER INVOLVING RAIN OR SNOW, OR OTHER TRAVEL AND TRANSPORTATION DELAYS

A last-minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your business can reduce the fear of losing money because your guest has to unexpectedly cancel their travel plans last minute due to an illness, COVID-19 infection, injury, or death of an immediate family member. 

In addition, Worry-Free Bookings™ helps minimize the impact of travel delays due to negative weather impacts involving rain or snow, as well a number of other unexpected travel delays.
worry free bookings logo

REDUCE THE COST WHEN A GUEST CANCELS UNEXPECTEDLY

Worry-Free Bookings™

Protect Your Hotel From Last Minute Cancellations

DUE TO ILLNESS INCLUDING COVID-19 INFECTION, INJURY, DEATH, OR PRE-EXISTING MEDICAL CONDITION

A last-minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your business can reduce the fear of losing money because your guest has to unexpectedly cancel their travel plans last minute due to an illness, COVID-19 infection, injury, or death of an immediate family member.

In addition, Worry-Free Bookings™ helps minimize the impact of travel delays due to negative weather impacts involving rain or snow, as well a number of other unexpected travel delays.

SEE WORRY-FREE BOOKINGS™ UNEXPECTED HEALTH CONDITIONS IN ACTION:

71%

was the cancellation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancellation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

71%

was the cancellation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancellation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

TAKE AWAY THE WORRY

Peace of Mind for Your Traveler and for Yourself

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, adverse weather conditions involving rain or snow, or other unexpected travel delays, they can apply for a 100% reimbursement of their original booking value 24 hours, 2 days, or up to 14 days before the departure date or up to 30 days after.

The eligible date range before the arrival date varies depending on the reimbursement condition and request. 

The guest receives a 100% refund back to their credit card, minus the Worry-Free Booking™ fee, reimbursed by us on your behalf and your business gets paid the original booking amount via check, ACH bank deposit or credit card reimbursement!

Retail add-ons and any other taxes and fees are included in the 100% reimbursement. 

TAKE AWAY THE WORRY

Peace of Mind for Your Traveler and for Yourself

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, adverse weather conditions involving rain or snow, or other unexpected travel delays, they can apply for a 100% reimbursement of their original booking value 24 hours, 2 days, or up to 14 days before the departure date or up to 30 days after.

The eligible date range before the arrival date varies depending on the reimbursement condition and request. 

The guest receives a 100% reimbursement back to their credit card, minus the Worry-Free Booking™ fee, reimbursed by us on your behalf and your business gets paid the original booking amount via check, ACH bank deposit or credit card reimbursement!

Retail add-ons and any other taxes and fees are included in the 100% reimbursement.

PROTECT YOURSELF FROM LOST REVENUE

Save Time & Reduce Refund Exposure

Reduce the headache of refunding canceled bookings out of your own pocket or managing the administration of refund processing, since the entire refund or reimbursement process is handled by Worry-Free Bookings™. This helps reduce back and forth phone calls or emails with the guest during the cancellation process.

NO ADDITIONAL COST

Worry-Free Bookings™ Costs You Nothing and Saves Your Business Money!

Worry-Free Bookings™ is a warranty service product that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays a non-refundable Travel Protection fee to make their reservation a Worry-Free Booking™. Since the guest pays the fee, there is little to no additional cost to your business.

Once the guest has paid the Travel Protection fee to make their reservation a Worry-Free Booking™, your business can rest easy knowing that Worry-Free Bookings™ will reimburse both you and your guest if a cancellation occurs 14 days or fewer before the booking arrival date due to illness or other health condition, adverse weather involving rain or snow, or other travel delay. The type of reimbursement varies based on the Travel Protection terms and conditions selected by the guest at the time of the booking.

ENCOURAGE MORE DIRECT BOOKINGS

Reduce Expensive OTA Commission Fees

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge additional fees for travel protection.

Level the playing field and encourage more direct bookings by offering Worry-Free Bookings™ on your website and ResNexus online booking engine.

PROTECT YOURSELF FROM LOST REVENUE

Save Time & Reduce Refund Exposure

Reduce the headache of refunding canceled bookings out of your own pocket or managing the administration of refund processing, since the entire refund or reimbursement process is handled by Worry-Free Bookings™. This helps reduce back and forth phone calls or emails with the guest during the cancellation process.

NO ADDITIONAL COST

Worry-Free Bookings™ Costs You Nothing and Saves Your Business Money!

Worry-Free Bookings™ is a warranty service product that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays a non-refundable Travel Protection fee to make their reservation a Worry-Free Booking™. Since the guest pays the fee, there is little to no additional cost to your business.

Once the guest has paid the Travel Protection fee to make their reservation a Worry-Free Booking™, your business can rest easy knowing that Worry-Free Bookings™ will reimburse both you and your guest if a cancellation occurs 14 days or fewer before the booking arrival date due to illness or other health condition, adverse weather involving rain or snow, or other travel delay. The type of reimbursement varies based on the Travel Protection terms and conditions selected by the guest at the time of the booking.

ENCOURAGE MORE DIRECT BOOKINGS

Reduce Expensive OTA Commission Fees

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge additional fees for travel protection.

Level the playing field and encourage more direct bookings by offering Worry-Free Bookings™ on your website and ResNexus online booking engine.
WORRY-FREE BOOKINGS™ PARTNERS WITH RESNEXUS PROPERTY MANAGEMENT SOFTWARE
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MEET OUR EXCLUSIVE PARTNER
ResNexus

How Guests Apply for a Worry-Free Bookings™ Reimbursement:

Depending on the travel protection services selected during the booking process, if the guest is unable to attend their booking due to an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other travel delay listed in the Worry-Free Bookings™ Terms & Conditions, they can apply for a 100% reimbursement of their original booking amount minus the Travel Protection Fee within 14 days or fewer before the booking or up to 30 days after by just following these 3 easy steps. The best part? Worry-Free Bookings™ through the ResNexus online booking engine handles the whole process for you, saving you time and hassle.

STEP 1

Click the Worry-Free Booking™ Link in the Confirmation Email

The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition, adverse weather involving rain or snow, or other travel delay occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the automatic confirmation email provided by ResNexus's property management software and follow the instructions.

The guest then reviews the booking and contact information. This information helps keep the application process fast and smooth.

STEP 2

Select the Reimbursement Reason and Upload Evidence

The guest selects the reimbursement reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and then upload the required documentation.

The documentation requested varies depending on the reimbursement request but includes a doctor's note, positive COVID-19 test, death certificate, picture of the weather event involving rain, or other required documentation.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request. 

STEP 3

Guest Gets a Credit Card Reimbursement, Your Business Gets a Refund as Well

Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement minus the Worry-Free Booking™ fee directly back onto their credit card within 72 hours.

ResNexus handles the reimbursement process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount using either a credit card reimbursement, direct ACH bank deposit, or a check from Worry-Free Bookings™.
The bottom line–we make the reimbursement process seamless and easy.

The result? A very high level of customer satisfaction from both your business and your guest.

TO START USING WORRY-FREE BOOKINGS™, VISIT RESNEXUS.COM

THE WORRY-FREE BOOKINGS™ REIMBURSEMENT PROCESS
shield

MEET OUR EXCLUSIVE PARTNER

ResNexus

How Guests Apply for a Worry-Free Bookings™ Reimbursement:

Depending on the travel protection services selected during the booking process, if the guest is unable to attend their booking due to an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other travel delay listed in the Worry-Free Bookings™ Terms & Conditions, they can apply for a 100% reimbursement minus the Travel Protection Fee within 14 days or fewer before the booking or up to 30 days after by just following these 3 easy steps. The best part? Worry-Free Bookings™ through the ResNexus online booking engine handles the whole process for you, saving you time and hassle.


STEP 1

Click the Worry-Free Booking™ Link in the Confirmation Email

The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition, adverse weather involving rain or snow, or other travel delay occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the automatic confirmation email provided by ResNexus's property management software and follow the instructions.

The guest then reviews the booking and contact information. This information helps keep the application process fast and smooth.


STEP 2

Select the Reimbursement Reason and Upload Evidence

The guest selects the reimbursement reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and then upload the required documentation.

The documentation requested varies depending on the reimbursement request but includes a doctor's note, positive COVID-19 test, death certificate, picture of the weather event involving rain, or other required documentation.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request.
 

STEP 3

Guest Gets a Credit Card Reimbursement, Your Business Gets a Refund as Well

Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement minus the Worry-Free Booking™ fee directly back onto their credit card within 72 hours.

ResNexus handles the reimbursement process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount using either a credit card reimbursement, direct ACH bank deposit, or a check from Worry-Free Bookings™.


The bottom line–we make the reimbursement process seamless and easy.

The result? A very high level of customer satisfaction from both your business and your guest.

TO START USING WORRY-FREE BOOKINGS™, VISIT RESNEXUS.COM

DEPENDING ON THE TRAVEL PROTECTION SERVICES SELECTED AT THE TIME OF BOOKING, WORRY-FREE BOOKINGS™ PROVIDES REIMBURSEMENTS FOR UNEXPECTED CANCELLATIONS DUE TO THE FOLLOWING FOR BOTH YOUR BUSINESS AND YOUR GUEST

GIVE TRAVELERS CONFIDENCE WHEN BOOKING

Reduce the Worry About a COVID-19 Infection

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your guest will get a 100% reimbursement of their original booking amount minus the Worry-Free Booking™ fee if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or fewer before their arrival date that prevents them from attending their booking. Plus, we provide a 100% reimbursement check for your business minus the Worry-Free Booking™ fee. 

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test
black woman with mask feeling head
kid getting a COVID-19 test by doctor

PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS

Take the Worry Out of Getting Sick

It's part of the hospitality business: guests cancelling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select Worry-Free Bookings™ and they will receive a 100% reimbursement minus the Worry-Free Booking™ fee for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement minus the Worry-Free Booking™ fee your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans

ENJOY MORE PEACE OF MIND

One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn

There are many last-minute changes that happen in life. With Worry-Free Bookings™, your guest can rest easier knowing that they can receive a 100% reimbursement minus the Worry-Free Booking™ fee due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).  

NOTE: The guest's pre-existing medical condition must have not normally prevented them from being able to attend their Worry-Free Booking™ when making their reservation. Worry-Free Bookings™ does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling

MAKE A BAD EXPERIENCE BETTER

Reduce the Pain of an Unexpected Accident or Injury

Help make unexpected accidents and injuries a little less painful. With Worry-Free Bookings™, your guest will get a 100% reimbursement minus the Worry-Free Booking™ fee if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans

SUPPORT IN EVEN THE WORST OF TIMES

One Less Burden, During Your Time of Loss

While it's not something anyone wants to think about, death can happen at any time. With Worry-Free Bookings™, your guest will get a 100% reimbursement minus the Worry-Free Booking™ fee in the event of an unexpected death of an immediate family member that occurs 14 days or fewer before their arrival date that prevents them from attending or completing their booking.

And yes, Worry-Free Bookings™ does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or fewer before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate

MAKE RAINY DAYS BETTER

Take Refuge from the Rain and Get Money Back

When the day at your property doesn't go as planned, Worry-Free Bookings™ helps make a rainy day a little better. We provide a 100% reimbursement minus the Worry-Free Bookings™ fee if your guest experiences an adverse weather event involving rain at the property that lasts more than 4 hours throughout the day.

In addition, if the rain weather event lasts 2-4 hours, your guest will receive a 50% reimbursement of that day's booking value.

Required for Reimbursement:
- Picture of the rain weather event that includes a self portrait with either live rain or signs of moisture causes by the rain including wet structures, ground, etc. at the booking location. We use the picture's date and time to verify the rain using the National Weather Service

WHEN MOTHER NATURE STRIKES

Don't Get Rocked by a Hurricane

While it's not usually something your guest considers before booking, hurricanes and tropical storms can disrupt their travel plans. With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee if a hurricane or tropical storm impacts the property site including the 50-mile radius 2 days or fewer before their arrival date that prevents them from attending or completing their booking.

In addition, Worry-Free Bookings™ does reimburse your guest a prorated portion of the booking if they need to leave before their departure date due to a hurricane or tropical storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the hurricane or tropical storm. Include the name of the hurricane or tropical storm that prevented them from attending the booking

WHEN THE WEATHER OUTSIDE IS DREADFUL

Reduce the Disappointment of Closed Roads Due to Snow or Blizzard

Worry-Free Bookings™ helps lessen the anxiety of unexpected road closures due to blizzards or severe winter storms. Worry-Free Bookings™ provides a 100% reimbursement minus the Worry-Free Bookings™ fee if an unexpected blizzard or other severe winter storm event closes the roads to the property site including the 50-mile radius 24 hours or less before the guest's arrival date which prevents them from attending or completing the booking.

In addition, Worry-Free Bookings™ does reimburse your guest a prorated portion of the booking if the guest needs to leave before the departure date due to a blizzard or severe winter storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the road closure due to a blizzard or severe winter storm

AIRPORT DELAYS CAN HAPPEN

Reduce the Stress of a Canceled Flight

Worry-Free Bookings™ helps makes unexpected flight and other transportation cancellations and delays a little less stressful. When your guest selects Worry-Free Bookings™ travel and transportation delay protection, they can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected transportation delay or cancellation that occurs 24 hours or less before their arrival date that prevents them from attending or completing the booking.

And yes, once the guest or a member of their traveling group arrives at the your property, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the guest's airline or other transportation ticket with the notice of cancellation or delay 
Woman at airport looking a smart phone with flight delayed
Computer screen showing that flights are delayed
Man on side of the road with car broken down
RV being towed

IF TROUBLE FINDS YOU WHILE ON THE ROAD

Ease Some of the Burden of a Vehicle Breakdown

Worry-Free Bookings™ helps make unexpected vehicle accidents and breakdowns a little less disappointing. With Worry-Free Bookings™, your guest is eligible for a 100% reimbursement minus the Worry-Free Bookings™ fee if the guest experiences a mechanical breakdown of the vehicle taking them to the booking 24 hours or less before the arrival date that prevents the guest from attending their booking.

In addition, if the guest suffered injuries from an accident involving the vehicle taking them to the booking and are unable to attend the booking, the guest would be eligible for a 100% of reimbursement of the booking as well.

Once the guest does arrive at your property, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was not unable to attend.

Required for Reimbursement:
- Picture of the vehicle breakdown with the breakdown recovery service invoice. For vehicle accidents we require a police report or incident number. If injured, we require a doctor's note

IF THE UNEXPECTED HITS HOME LAST-MINUTE

Allow Your Guest to Take Care of a Home Emergency Without Worrying About the Booking

Whether it's a home burglary, fire, malicious damage, flood, or theft of travel documents, Worry-Free Bookings™ is here to help when the unthinkable happens to your guest's primary private residence.

With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee should an unexpected home emergency occur 2 days or less before their arrival date that prevents them from attending or completing the booking.

If your guest is able to fix the home emergency and arrive at a later date of the existing booking, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the claim submitted to the guest's home insurance company or a police report. We also accept a report from the emergency home fire services 

WITH UNEXPECTED CALLS TO DUTY

Your Guest Can Serve Without Worry About Their Booking

Worry-Free Bookings™ helps lessen the cost of unexpected calls to duty or work relocations.

If your guest is a member of the armed forces, reserve armed forces, or emergency services and they are recalled to work 14 days or fewer before their arrival date without prior notice, Worry-Free Bookings™ provides a 100% reimbursement of the booking total minus the Worry-Free Bookings™ fee if the recall prevents the guest from attending the booking.

In addition, if your guest experiences an unexpected work relocation that requires them to move their primary private residence 14 days or fewer before the arrival date, the guest is eligible for a reimbursement.

Required for Reimbursement:
- A letter or note from the guest's commanding officer or line manager to confirm being recalled to work or duty and that it was not their original schedule. For unexpected work relocation, we require a letter from the guest's current employer confirming the relocation details

IF UNEXPECTED COURT EVENTS HAPPEN

Enjoy Peace of Mind When an Unexpected Jury or Court Summons Changes Your Guest's Travel Plans

Nothing throws a wrench into travel plans like court entanglements. With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected jury or court summons that occurs 14 days or fewer before their arrival date that prevents the guest from attending or completing the booking.

If your guest is only able to attend a portion of the booking due to jury or court summons, Worry-Free Bookings™ will provide a prorated portion of their booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Copy of the letter requiring jury duty or court summons

WHEN YOUR GUEST'S TESTING DATES CHANGE LAST-MINUTE

Allow Your Guest to Take Their College Exams in Peace

Changes in important exam schedules always seem to happen at the worst times. Worry-Free Bookings™ helps alleviate the complications of having to adjust travel plans when the unexpected happens.

With Worry-Free Bookings™, your guest is eligible for a 100% reimbursement minus the Worry-Free Bookings™ fee if they experience an unexpected examination date change for a college or university course that prevents them from attending the booking.

In addition, if your guest experiences an unexpected change in an exam date and is unable to complete the booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Copy of the letter or notice from the school, college, or university confirming the change of date

Offer a "Cancel for Any Reason" Travel Protection Option

If you are looking for even more flexible cancelation options for your guest, your property can offer Cancel for Any Reason Terms & Conditions, that provides a 75% reimbursement minus the Travel Protection Fee if the guest decides to cancel their booking for any reason 14 days before their arrival date and up to 30 days after their departure date.

GIVE TRAVELERS CONFIDENCE WHEN BOOKING

Reduce the Worry About a COVID-19 Infection

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your guest will get a 100% reimbursement of their original booking amount minus the Worry-Free Booking™ fee if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or fewer before their arrival date that prevents them from attending their booking. Plus, we provide a 100% reimbursement check for your business minus the Worry-Free Booking™ fee.

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test


PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS

Take the Worry Out of Getting Sick

It's part of the hospitality business: guests cancelling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select Worry-Free Bookings™ and they will receive a 100% reimbursement minus the Worry-Free Booking™ fee for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement minus the Worry-Free Booking™ fee your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans


ENJOY MORE PEACE OF MIND

One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn

There are many last-minute changes that happen in life. With Worry-Free Bookings™, your guest can rest easier knowing that they can receive a 100% reimbursement minus the Worry-Free Booking™ fee due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).

NOTE: The guest's pre-existing medical condition must have not normally prevented them from being able to attend their Worry-Free Booking™ when making their reservation. Worry-Free Bookings™ does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling


MAKE A BAD EXPERIENCE BETTER

Reduce the Pain of an Unexpected Accident or Injury

Help make unexpected accidents and injuries a little less painful. With Worry-Free Bookings™, your guest will get a 100% reimbursement minus the Worry-Free Booking™ fee if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans


SUPPORT IN EVEN THE WORST OF TIMES

One Less Burden, During Your Time of Loss

While it's not something anyone wants to think about, death can happen at any time. With Worry-Free Bookings™, your guest will get a 100% reimbursement minus the Worry-Free Booking™ fee in the event of an unexpected death of an immediate family member that occurs 14 days or fewer before their arrival date that prevents them from attending or completing their booking.

And yes, Worry-Free Bookings™ does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or fewer before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate


MAKE RAINY DAYS BETTER

Take Refuge from the Rain and Get Money Back

When the day at your property doesn't go as planned, Worry-Free Bookings™ helps make a rainy day a little better. We provide a 100% reimbursement minus the Worry-Free Bookings™ fee if your guest experiences an adverse weather event involving rain at the property that lasts more than 4 hours throughout the day.

In addition, if the rain weather event lasts 2-4 hours, your guest will receive a 50% reimbursement of that day's booking value.

Required for Reimbursement:
- Picture of the rain weather event that includes a self portrait with either live rain or signs of moisture causes by the rain including wet structures, ground, etc. at the booking location. We use the picture's date and time to verify the rain using the National Weather Service


WHEN MOTHER NATURE STRIKES

Don't Get Rocked by a Hurricane

While it's not usually something your guest considers before booking, hurricanes and tropical storms can disrupt their travel plans. With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee if a hurricane or tropical storm impacts the property site including the 50-mile radius 2 days or fewer before their arrival date that prevents them from attending or completing their booking.

In addition, Worry-Free Bookings™ does reimburse your guest a prorated portion of the booking if they need to leave before their departure date due to a hurricane or tropical storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the hurricane or tropical storm. Include the name of the hurricane or tropical storm that prevented them from attending the booking


WHEN THE WEATHER OUTSIDE IS DREADFUL

Reduce the Disappointment of Closed Roads Due to Snow or Blizzard

Worry-Free Bookings™ helps lessen the anxiety of unexpected road closures due to blizzards or severe winter storms. Worry-Free Bookings™ provides a 100% reimbursement minus the Worry-Free Bookings™ fee if an unexpected blizzard or other severe winter storm event closes the roads to the property site including the 50-mile radius 24 hours or less before the guest's arrival date which prevents them from attending or completing the booking.

In addition, Worry-Free Bookings™ does reimburse your guest a prorated portion of the booking if the guest needs to leave before the departure date due to a blizzard or severe winter storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the road closure due to a blizzard or severe winter storm


AIRPORT DELAYS CAN HAPPEN

Reduce the Stress of a Canceled Flight

Worry-Free Bookings™ helps makes unexpected flight and other transportation cancellations and delays a little less stressful. When your guest selects Worry-Free Bookings™ travel and transportation delay protection, they can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected transportation delay or cancellation that occurs 24 hours or less before their arrival date that prevents them from attending or completing the booking.

And yes, once the guest or a member of their traveling group arrives at the your property, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the guest's airline or other transportation ticket with the notice of cancellation or delay


IF TROUBLE FINDS YOU WHILE ON THE ROAD

Ease Some of the Burden of a Vehicle Breakdown

Worry-Free Bookings™ helps make unexpected vehicle accidents and breakdowns a little less disappointing. With Worry-Free Bookings™, your guest is eligible for a 100% reimbursement minus the Worry-Free Bookings™ fee if the guest experiences a mechanical breakdown of the vehicle taking them to the booking 24 hours or less before the arrival date that prevents the guest from attending their booking.

In addition, if the guest suffered injuries from an accident involving the vehicle taking them to the booking and are unable to attend the booking, the guest would be eligible for a 100% of reimbursement of the booking as well.

Once the guest does arrive at your property, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was not unable to attend.

Required for Reimbursement:
- Picture of the vehicle breakdown with the breakdown recovery service invoice. For vehicle accidents we require a police report or incident number. If injured, we require a doctor's note


IF THE UNEXPECTED HITS HOME LAST-MINUTE

Allow Your Guest to Take Care of a Home Emergency Without Worrying About the Booking

Whether it's a home burglary, fire, malicious damage, flood, or theft of travel documents, Worry-Free Bookings™ is here to help when the unthinkable happens to your guest's primary private residence.

With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee should an unexpected home emergency occur 2 days or less before their arrival date that prevents them from attending or completing the booking.

If your guest is able to fix the home emergency and arrive at a later date of the existing booking, Worry-Free Bookings™ will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the claim submitted to the guest's home insurance company or a police report. We also accept a report from the emergency home fire services 


WITH UNEXPECTED CALLS TO DUTY

Your Guest Can Serve Without Worry About Their Booking

Worry-Free Bookings™ helps lessen the cost of unexpected calls to duty or work relocations.

If your guest is a member of the armed forces, reserve armed forces, or emergency services and they are recalled to work 14 days or fewer before their arrival date without prior notice, Worry-Free Bookings™ provides a 100% reimbursement of the booking total minus the Worry-Free Bookings™ fee if the recall prevents the guest from attending the booking.

In addition, if your guest experiences an unexpected work relocation that requires them to move their primary private residence 14 days or fewer before the arrival date, the guest is eligible for a reimbursement.

Required for Reimbursement:
- A letter or note from the guest's commanding officer or line manager to confirm being recalled to work or duty and that it was not their original schedule. For unexpected work relocation, we require a letter from the guest's current employer confirming the relocation details


IF UNEXPECTED COURT EVENTS HAPPEN

Enjoy Peace of Mind When an Unexpected Jury or Court Summons Changes Your Guest's Travel Plans

Nothing throws a wrench into travel plans like court entanglements. With Worry-Free Bookings™, your guest can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected jury or court summons that occurs 14 days or fewer before their arrival date that prevents the guest from attending or completing the booking.

If your guest is only able to attend a portion of the booking due to jury or court summons, Worry-Free Bookings™ will provide a prorated portion of their booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Copy of the letter requiring jury duty or court summons

WHEN YOUR GUEST'S TESTING DATES CHANGE LAST-MINUTE

Allow Your Guest to Take Their College Exams in Peace

Changes in important exam schedules always seem to happen at the worst times. Worry-Free Bookings™ helps alleviate the complications of having to adjust travel plans when the unexpected happens.

With Worry-Free Bookings™, your guest is eligible for a 100% reimbursement minus the Worry-Free Bookings™ fee if they experience an unexpected examination date change for a college or university course that prevents them from attending the booking.

In addition, if your guest experiences an unexpected change in an exam date and is unable to complete the booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Copy of the letter or notice from the school, college, or university confirming the change of date

Offer a "Cancel for Any Reason" Travel Protection Option

If you are looking for even more flexible cancelation options for your guest, your property can offer Cancel for Any Reason Terms & Conditions, that provides a 75% reimbursement minus the Travel Protection Fee if the guest decides to cancel their booking for any reason 14 days before their arrival date and up to 30 days after their departure date.
MORE INFORMATION ABOUT WORRY-FREE BOOKINGS™

Worry-Free Bookings™ is Not Insurance

For a small fee, Worry-Free Bookings™ enhances the policies or terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition, adverse weather involving rain or snow, or other travel delay.

Worry-Free Bookings™ is an optional protection service, although some property's may require it on every booking as part of their standard terms and conditions.

Depending on the travel protection warranty services selected during the initial booking process, Worry-Free Bookings™ extends your property's standard policies to reimburse the guest 100% of the booking total minus the Worry-Free Booking™ fee for last minute cancellations due to: 

- Illness / Injury
- COVID-19 Infection
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member
– Heavy Rain Lasting 2+ Hours Per Day
– Hurricane or Tropical Storms
– Road Closures Due to Blizzard or Snow
– Flight Disruption
– Mechanical Breakdown
– Home Emergency
– Armed Forces Recall
– Work Relocation
– Jury or Court Summons
- Unexpected Changes to College Exam Dates

doctor writing note
road with vehicles going through blizzard
Computer screen showing that flights are delayed

Worry-Free Bookings™ Requires Proof or Evidence

When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition, adverse weather condition involving rain or snow, or other travel delay. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate
– Picture or Screen shot of transportation ticket and notice of delay or cancellation
– Picture or Screen shot of weather event involving rain or snow which can be verified by the National Weather Service (using NOAA) data
– Police report or home insurance claim
– Letter from commanding officer or employer
– Letter of court summons or jury duty
– Any other documentation requested by Worry-Free Bookings™ terms and conditions


Want Your Property Management Software to offer Worry-Free Bookings™?

Worry-Free Bookings™ works with hotels, bed and breakfasts, vacation rentals, campgrounds and other accommodation businesses to enhance their existing cancellation terms and conditions.

Worry-Free Bookings™ is currently offered exclusively through ResNexus Software.

Would you like suggest another property management software to become a partner with Worry-Free Bookings™?

For more information about adding Worry-Free Bookings™ contact us!
 

FOR MORE DETAILS ABOUT WORRY-FREE BOOKINGS™ SEE OUR

Worry-Free Bookings™ is Not Insurance

For a small fee, Worry-Free Bookings™ enhances the policies or terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition, adverse weather involving rain or snow, or other travel delay.

Worry-Free Bookings™ is an optional protection service, although some property's may require it on every booking as part of their standard terms and conditions. 

Depending on the travel protection warranty services selected during the initial booking process, Worry-Free Bookings™ extends your property's standard policies to reimburse the guest 100% of the booking total minus the Worry-Free Booking™ fee for last minute cancellations due to:

- Illness / Injury
- COVID-19 Infection
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member
– Heavy Rain Lasting 2+ Hours Per Day
– Hurricane or Tropical Storms
– Road Closures Due to Blizzard or Snow
– Flight Disruption
– Mechanical Breakdown
– Home Emergency
– Armed Forces Recall
– Work Relocation
– Jury or Court Summons
- Unexpected Changes to College Exam Dates

Worry-Free Bookings™ Requires Proof or Evidence

When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition, adverse weather condition involving rain or snow, or other travel delay. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate
– Picture or Screen shot of transportation ticket and notice of delay or cancellation
– Picture or Screen shot of weather event involving rain or snow which can be verified by the National Weather Service (using NOAA) data
– Police report or home insurance claim
– Letter from commanding officer or employer
– Letter of court summons or jury duty
– Any other documentation requested by Worry-Free Bookings™ terms and conditions

doctor writing note
road with vehicles going through blizzard
Computer screen showing that flights are delayed

Want Your Property Management Software to offer Worry-Free Bookings™?

Worry-Free Bookings™ works with hotels, bed and breakfasts, vacation rentals, campgrounds and other accommodation businesses to enhance their existing cancellation terms and conditions.

Worry-Free Bookings™ is currently offered exclusively through ResNexus Software.

Would you like suggest another property management software to become a partner with Worry-Free Bookings™?

For more information about adding Worry-Free Bookings™ contact us! 

52%

of business travelers are likely to cancel existing travel plans with no intent to reschedule.
*https://www.ahla.com/sites/default/files/Business%20Travel%20One%20Pager%208.25.21.pdf
FOR MORE DETAILS ABOUT WORRY-FREE BOOKINGS™ SEE OUR
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