Protect Your Hotel From Last Minute Cancellations

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% reimbursement any time up to 14 days before the departure date or up to 30 days after.

The guest receives a 100% reimbursement back to their credit card reimbursed by Worry-Free Bookings™ on your behalf and your business gets paid the original booking amount via a check!

Retail add-ons and any other taxes and fees are included in the 100% reimbursement.

Reduce the headache of refunding cancelled bookings out of your own pocket or managing the administration of refund processing, since the entire refund or reimbursement process is handled by Worry-Free Bookings™. This helps reduce back and forth phone calls or emails with the guest during the cancellation process.

Worry-Free Bookings™ is a warranty service product that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays 10% of the total reservation cost to make their reservation a Worry-Free Booking™. There is no added cost to your business.

Once the guest has paid the additional 10% to make their reservation a Worry-Free Booking™, your business can rest easy knowing that Worry-Free Bookings™ will reimburse both you and your guest if a cancelation occurs 14 days before the booking arrival date due to illness, injury, death or other health condition. 

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge an additional 10% for travel protection.

Level the playing field and encourage more direct bookings by offering Worry-Free Bookings™ on your website and ResNexus online booking engine.

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With Worry-Free Bookings™ your guest will get a 100% reimbursement if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or less before their arrival date that prevents them from attending their booking. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test

It's part of the hospitality business: guests cancelling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select Worry-Free Bookings™ and they will receive a 100% reimbursement for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement check for your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, Worry-Free Bookings™ will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans

There are many last-minute changes that happen in life. With Worry-Free Bookings™, your guest can rest easier knowing that they can receive a 100% reimbursement due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).

NOTE: The guest's pre-existing medical condition must have not normally prevented them from being able to attend their Worry-Free Booking™ when making their reservation. Worry-Free Bookings™ does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling

Help make unexpected accidents and injuries a little less painful. With Worry-Free Bookings™, your guest will get a 100% reimbursement if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, Worry-Free Bookings™ will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans

While it's not something anyone wants to think about, death can happen at any time. With Worry-Free Bookings™, your guest will get a 100% reimbursement in the event of an unexpected death of an immediate family member that occurs 14 days or less before their arrival date that prevents them from attending or completing their booking.

And yes, Worry-Free Bookings™ does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or less before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate

For a small fee, Worry-Free Bookings™ enhances the policies or terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition.

Worry-Free Bookings™ is an optional protection service, although some property's may require it on every booking as part of their standard terms and conditions.

Worry-Free Bookings™ extends your property's standard policies to reimburse the guest 100% of the booking total for last minute cancellations due to:

- Illness / Injury
- COVID-19 Infection
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member

When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate

Worry-Free Bookings™ works with hotels, bed and breakfasts, vacation rentals, campgrounds and other accommodation businesses to enhance their existing cancellation terms and conditions.

Worry-Free Bookings™ is currently offered exclusively through ResNexus Software.

Would you like suggest another property management software to become a partner with Worry-Free Bookings™?

For more information about adding Worry-Free Bookings™ contact us!