Worry-Free Bookings™ are not available for OTA reservations (i.e., Expedia, Booking.com, Airbnb). In addition, you cannot make an existing reservation a Worry-Free Booking™ without cancelling and rebooking it with the guest's permission. And lastly, same day reservations are not eligible to be a Worry-Free Booking™.
To prevent fraudulent claims, the full cost of the reservation is collected at the time of booking. For an approved reimbursement, the guest must provide proof of the unexpected illness or health condition, which includes a doctor's note, positive COVID-19 test, or death certificate.
Because Worry-Free Bookings reimburses the guest directly on your behalf, at times the guest who has cancelled may still receive automatic welcome and thank you emails from your property management software provider.