WORRY-FREE BOOKINGS™ TRAVEL PROTECTION REIMBURSEMENT

TERMS & CONDITIONS

REIMBURSEMENT WORDING VERSION 1.6

The eligible date range before Your Arrival date varies depending on the reimbursement condition and request.

Evidence is required for Your reimbursement and the documentation requested varies depending on the reimbursement request. 

If a Rain Weather Event lasts more than 2 hours per day during Your Stay during the hours of 8:00 am to 8:00 pm

Picture of the Rain Weather Event with the date and time of the incident

If You DO NOT Attend Your Booking due to a qualifying Rain Weather Event that is predicted to affect any of Your Stay dates

If a Rain Weather Event is predicted to occur up to 2 days before Your Arrival date and will last more than 2 hours during any of Your Stay dates, during the hours of 8:00 am to 8:00 pm, You are eligible to receive a 75% reimbursement if You cancel and do NOT Attend Your Booking.

Picture of the Predicted Rain Weather Event with the date and time

If You or a member of Your traveling group are unable to Attend Your Booking due to a Hurricane or Tropical Storm Weather Event 2 days or fewer before Your Arrival date

Picture or screenshot of the Hurricane or Tropical Storm Weather Event

Hurricane and Tropical Storm Weather Events are usually easy to verify. Submit a Picture or Screenshot of the Hurricane or Tropical Storm Weather Event from either a weather or news site. Include the name of the Hurricane or Tropical Storm that prevented You from Attending the Booking. We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.

If You or a member of Your traveling group are unable to attend Your Booking due to a Blizzard or other Severe Winter Storm Weather Event due to road closures

To be eligible for refund, the Blizzard or other Severe Winter Storm Weather Event must have resulted in road closures impacting the property site including the surrounding 50-mile radius of Your Booking. In addition, if You or a member of Your traveling group experience a Blizzard or other Severe Winter Storm Weather Event that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

We DO NOT reimburse You for a Blizzard or Winter Storm Weather Event if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse You if the Blizzard or Winter Storm Weather Event did not directly impact the property site or the surrounding 50-mile radius of Your Booking with road closures.

How The Refund Process Works.

You Experience a Protected Reason for Cancellation
If you can't attend your booking due to a qualified reason provided by your purchased Travel Protection, you can apply for a refund.

Apply for Refund
You'll need to provide the required evidence, based on the reason for cancellation.

Request is Reviewed
Your request will be reviewed by the Travel Protection team within 1-2 business days.

If Approved:
Your Credit Card is Refunded. 
Based on your protection and cancellation reason, you'll get either a 100% or a partial refund (minus the Travel Protection fee) refunded directly to your credit card on behalf of the property for each day that is cancelled.

If Not Approved:
Your Request is Reviewed Again. 
A Worry-Free Bookings™ administrator will contact you to request any missing documentation.

Additional Terms and Conditions of Our Travel Protection for Adverse Weather Involving Rain or Snow

• Any reason for a reimbursement must not have been known or reasonably foreseeable within 24 hours, 2 days, or 14 days prior to Your Arrival date or through the end of Your Departure date, depending on the nature of your reimbursement request.
  

• We DO NOT reimburse You if Your Booking is no longer wanted or needed by Yourself.

• We will not pay a reimbursement where Your Booking is canceled or postponed by Us due to a government shutdown, act of terrorism, pandemic, adverse weather condition not involving rain or snow, tornado, wildfire, or other acts of God that prevents Us from providing Our services.
  
  
• We DO NOT reimburse for poor air quality due to wildfires. We DO NOT classify wildfires as a Weather Event.
  
  
• We DO NOT reimburse for Adverse Weather Events that do not involve rain or snow.

• You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any reimbursement requests.

• You will be asked to provide supporting proof or evidence such as a Picture or Screenshot at Your own expense, and a copy of the Bookingconfirmation; We DO NOT issue refunds where You cannot provide a Picture or Screenshot or where We cannot verify the weather of that date using the National Weather Service (using NOAA).

• The maximum reimbursement value per person cannot exceed the total cost of the Booking. The maximum Booking value reimbursed by Us is $5,000 USD per Booking. The maximum Booking value reimbursed for a group Booking is $5,000 USD.
  

• Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, gift certificate reimbursement, check, or direct ACH bank deposit. 

• We DO NOT reimburse the Travel Protection Service Fee.  

• Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service reserves the right to modify or terminate these Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions generally or in any jurisdiction, at any time, in its sole discretion, if: (a) the Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions are construed to be an offer to insure or constitute insurance or an insurance contract or insurance service agreement by any governmental or regulatory authority in any jurisdiction; (b) the Travel Protection for Adverse Weather Involving Rain or Snow Service is construed to be a futures, option, swap, or other instrument regulated by any governmental or regulatory authority or court in any jurisdiction; (c) Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service is required to obtain a license or permit of any kind to continue to provide the Travel Protection for Adverse Weather Involving Rain or Snow Service in any jurisdiction; or (d) if Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service determines or a court or arbitrator holds that the provisions of the Travel Protection for Adverse Weather Involving Rain or Snow Service violate applicable law. If Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service modifies or terminates these Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions in accordance with the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service will process all warranty payment requests that You submitted prior to or as of the effective date of such modification or termination unless such processing is prohibited by law, regulation, ordinance, order, or decree of any governmental or other authority. To the extent You have not made a request for an eligible warranty payment prior to the effective date of modification or termination, or the Travel Protection for Adverse Weather Involving Rain or Snow Service cannot otherwise be provided or processed as a result of the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration will refund you the amounts actually paid for the Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions.

We DO NOT reimburse for non-Attendance of a Booking directly or indirectly associated with:

• war, hostilities, civil commotion, imprisonment, repatriation, deportation, poisonous biological materials, radioactivity, wildfire, acts of God, adverse weather condition not involving rain or snow, terrorism, Cyber Incident or Cyber Act, state property seizure; whether actual or perceived;

• failing to comply with any law of the land where Our services are rendered;

• any Booking originating from Cuba, Iran, North Korea, Sudan, Republic of South Sudan, or Syria;

• where exposed to any restriction (provision, sanction, law, prohibition) under the United States of America, and Our other operating countries, where Our services are rendered.

How to Apply for Reimbursement

Your Travel Protection reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.

As soon as You know You cannot Attend the Booking, between 2 days prior to Your Arrival date and up to 30 days after Your Departure date, You can apply for a reimbursement.

To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions. Fill out the reimbursement application forms.

Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation, and evidence including a Picture or Screenshot of the Adverse Weather Event involving rain or snow, and then issues or denies the reimbursement to You. Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, check, or direct ACH bank deposit.

Our Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions apply during a time window of 2 days before Your arrival date up to 30 days after Your departure date. 

We do not reimburse the Travel Protection Service Fee.

If Your Booking reimbursement request is before the time period of 2 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.

You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.