OUR ILLNESS AND TRAVEL DELAY PROTECTION REIMBURSEMENT

TERMS & CONDITIONS

OUR ILLNESS AND TRAVEL DELAY PROTECTION REIMBURSEMENT

TERMS & CONDITIONS

We provide a 100% reimbursement of your booking value minus our Travel Protection fee if an unforeseen illness or health condition or other unexpected travel and transportation delay should occur 24 hours, 2 days, or up to 14 days prior to Your Arrival date or during Your Stay that prevents You from Attending or completing Your Booking. In addition, You have up to 30 days after Your departure date to apply for Your reimbursement. 

Our Travel Protection is not an insurance policy. It is an extension of Our standard Terms & Conditions of sale and trade. You purchase an upgrade to Our standard policies to include the following defined circumstances as outlined below:

We DO NOT reimburse You for illness that You cannot prove by Doctor's note or COVID-19 test. We DO NOT reimburse You for illness if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse You for illness for animals without a Veterinarian's note. We DO NOT reimburse for any travel restriction or government shutdown associated with COVID-19, or if You choose not to attend because You are concerned about contracting COVID-19.

The Doctor's note must confirm the details of the pre-existing medical condition or pregnancy complication, the date it changed, and why it prevented You from Attending the Booking.

We DO NOT reimburse You for physical accident or injury You cannot prove by Doctor's note. We DO NOT reimburse You for physical accident or injury if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse You for physical accident or injury for animals without a Veterinarian's note.

For animals, a Veterinarian's note must confirm the details of the death and the date it occurred.

We DO NOT reimburse You for the death of a person NOT within Your Immediate Family or in the travel group due to Attend the Booking. We DO NOT reimburse You for death for animals without a Veterinarian's note. We DO NOT reimburse for any deaths caused by a Communicable Disease, pandemic, or epidemic with the exception of deaths of Immediate Family members or Your travel group caused by a COVID-19 infection 14 days prior to Your Arrival date through to Your Departure date.

The Picture or Screen Capture must include Your airline ticket and notice of cancellation or delay from the airline. For other types of public transportation, the Picture or Screen Capture must include Your public transport ticket and notice of cancellation or delay from the provider (this can normally be obtained from the transport company's website). We also accept Pictures or Screen Captures of airport terminals and message boards as long as You include a copy of Your airline ticket.

We DO NOT reimburse You if You missed Your flight due to circumstances under Your control, such as not arriving at the airport 2 hours before Your flight departs. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse You if You were aware of the disruption, cancellation, or delay prior to the date of the Booking and did not make reasonable and suitable alternative travel arrangements. We DO NOT reimburse if You voluntarily choose a different flight or transportation method at a later date and receive compensation from the airline or transportation provider to do so.

We DO NOT reimburse You if You did not leave sufficient time to travel to Your Booking. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse You if You were aware of the mechanical breakdown prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.

We require a Picture of the claim you submitted to Your home insurance company or a police report. In the case of home fire, We also accept a report from the responding emergency fire services.

We DO NOT reimburse You for a home emergency or theft of travel documents that You cannot prove by a home insurance claim or police report. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse for travel documents that were lost or misplaced.

We require a Letter or Note from Your Commanding Officer or Line Manager to confirm being recalled to work or duty and that it was not Your original schedule. For unexpected work relocation, We require a Letter from Your current employer confirming the relocation details.

We DO NOT reimburse if You were aware of the recall or work schedule more than 14 days prior to the date of Your Booking and did not make reasonable or suitable alternative travel arrangements. We DO NOT reimburse if You made an unsuccessful request for leave for the date of Your Booking but made Your Booking anyway. We DO NOT reimburse if You are voluntarily relocating to a new private residence or if You are changing employer for a new role. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse for attendance at business meetings and business travel.

We require a copy of the Letter requiring Jury Duty or Court Summons. For unexpected change in exam dates, We require a copy of the Letter or notice from the school, college, or university confirming the change of date.

We DO NOT reimburse if You were aware of the Jury Duty, Court Summons, or exam date change more than 14 days prior to the date of Your Booking and did not make reasonable suitable alternative travel arrangements. We DO NOT reimburse if You cannot provide the documentation confirming Your Jury Duty, Court Summons, or unexpected date change of Your Exam. We DO NOT reimburse if You are named a Defendant in Criminal Proceedings or where You are the subject of Criminal Proceedings. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse if You failed the examination or test previously and had to retake it. We DO NOT reimburse You if the examination is being provided by a commercial business that is not licensed by a government-recognized board of education.

Apply for Refund
You'll need to provide the required evidence, based on the reason for cancellation.

If Approved:
Your Credit Card is Refunded. 
Based on your protection and cancellation reason, you'll get either a 100% or a partial refund (minus the Travel Protection fee) refunded directly to your credit card on behalf of the property for each day that is cancelled.

• Any reason for a reimbursement must not have been known or reasonably foreseeable within 24 hours, 2 days, or 14 days prior to Your Arrival date or through the end of Your Departure date, depending on the nature of your reimbursement request.
  

• We DO NOT reimburse You if Your Booking is no longer wanted or needed by Yourself.

• We will not pay a reimbursement where Your Booking is canceled or postponed by Us due to a government shutdown, act of terrorism, pandemic, adverse weather condition not involving rain or snow, tornado, wildfire, or other acts of God that prevents Us from providing Our services.
  
  
• We DO NOT reimburse for poor air quality due to wildfires. We DO NOT classify wildfires as a Weather Event.

• You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any reimbursement requests.

• You will be asked to provide supporting proof or evidence depending on the reimbursement type and request such as a Doctor's / Veterinarian's note, Picture or Screenshot, or other documentation at Your own expense, and a copy of the Booking confirmation; We DO NOT issue refunds where You cannot provide a Doctor's / Veterinarian's note, Picture or Screenshot or other sufficient supporting evidence and proof.

• The maximum reimbursement value per person cannot exceed the total cost of the Booking. The maximum Booking value reimbursed by Us is $5,000 USD per Booking. The maximum Booking value reimbursed for a group Booking is $5,000 USD.
  

• Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, gift certificate reimbursement, check, or direct ACH bank deposit. 

• We DO NOT reimburse the Travel Protection Service Fee.  

• Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service reserves the right to modify or terminate these Travel Protection Terms and Conditions generally or in any jurisdiction, at any time, in its sole discretion, if: (a) the Travel Protection Terms and Conditions are construed to be an offer to insure or constitute insurance or an insurance contract or insurance service agreement by any governmental or regulatory authority in any jurisdiction; (b) the Travel Protection Service is construed to be a futures, option, swap, or other instrument regulated by any governmental or regulatory authority or court in any jurisdiction; (c) Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service is required to obtain a license or permit of any kind to continue to provide the Travel Protection Service in any jurisdiction; or (d) if Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service determines or a court or arbitrator holds that the provisions of the Travel Protection Service violate applicable law. If Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service modifies or terminates these Travel Protection Terms and Conditions in accordance with the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service will process all warranty payment requests that You submitted prior to or as of the effective date of such modification or termination unless such processing is prohibited by law, regulation, ordinance, order, or decree of any governmental or other authority. To the extent You have not made a request for an eligible warranty payment prior to the effective date of modification or termination, or the Worry-Free Bookings™ Travel Protection Service cannot otherwise be provided or processed as a result of the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration will refund you the amounts actually paid for the Worry-Free Bookings™ Travel Protection Terms and Conditions.

Other incidents where reimbursements will not be provided:

Your Travel Protection reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.

As soon as You know You cannot Attend the Booking, between 14 days or fewer prior to Your Arrival date and up to 30 days after the Departure date, You can apply for a reimbursement.

To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these Travel Protection Terms and Conditions. Fill out the reimbursement application forms.

Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation, and evidence including a Doctor's note, Picture, Screenshot, or Letter and then issues or denies the reimbursement to You. Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, check, or direct ACH bank deposit.

Our Worry-Free Bookings™ Travel Protection Terms and Conditions apply during a time window of 24 hours, 2 days or 14 days before Your Arrival date (depending on the type of reimbursement request) up to 30 days after Your Departure date. 

We do not reimburse the Travel Protection Service Fee.

If Your Booking reimbursement request is before the time period of 14 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.

You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.

The following words and phrases have the meanings shown below whenever they appear emphasized in bold text in this document:

Arrival – The date You arrive, or were scheduled to arrive, at the destination and use the pre-booked space booked with Us by You.

Attend/Attending – Participate in, take part in, use, or be present at the destination.

Armed Forces – National Guard, Naval Service, Marines, Army, or Air Force.

Booking – The destination property where You scheduled Your stay with Us for a duration of time, made by phone or online.

Communicable Disease – An infectious disease that is transmissible by contact with infected individuals or their bodily discharges or fluids, by contact with contaminated surfaces or objects or by ingestion of contaminated food or water, which causes quarantines, government shutdowns or travel limitations and restrictions.

Departure – The date You are to leave the destination of the pre-booked service(s) transacted with Us by You.

Doctor – A qualified medical practitioner who holds an advanced degree and is licensed to practice medicine and is licensed with a recognized professional organization. In order to provide proof for the purposes of Our Travel Protection Terms and Conditions, a Doctor cannot be You or a member of Your family.

Emergency Services – Police, Fire and Rescue Service, power line technician, or other emergency response worker.

Immediate Family – Your parents, grandparents, brothers and sisters, spouse or partner, children and stepfamily. Animals and pets are included if they live with You at Your main residence.

Pictures or Screen Captures – A photo or screenshot taken on your smartphone or other device with a camera.

Veterinarian – A qualified veterinary practitioner who holds an advanced degree and is licensed to practice veterinary medicine and is licensed with a recognized professional organization. In order to provide proof for the purposes of Our Travel Protection Terms and Conditions, a Veterinarian cannot be You or a member of Your family.

We/Us/Our – We are the Booking agent with whom You made the Booking.

Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service – In this instance, the organization who has the legal responsibility to assess and pay a reimbursement for the failure of the service, against whom You have a right of reimbursement.

You/Your/Yourself – A person who has made a Booking alone or as part of a travel group or travel party with Us.

IMPORTANT: Any translation of this document from English is for assistance and information only. If a reimbursement claim is requested the English language version shall be the basis of settlement. All aspects of this document are subject to US law and the jurisdiction of the US courts.

Our Travel Protection Terms and Conditions facilitated by Worry-Free Bookings™ is not an insurance policy. It is a reimbursement service You purchase to upgrade Our existing policies to include the additional Terms and Conditions outlined in this document.

Version 1.6. 2024 All Rights Reserved.